Privacy policy

Last updated: August 8, 2026

EssentialsX respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website. We handle personal data in accordance with Egyptian Personal Data Protection Law No. 151 of 2018.

1. Information We Collect

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history
  • Payment information, processed securely by third-party payment providers. We do not store your payment card details.
  • Technical information such as your IP address, browser type, operating system, and website usage data

2. How We Use Your Information

  • Provide the products you request
  • Process orders and payments
  • Arrange delivery of your order
  • Communicate with you about your orders or inquiries, including by email, phone, SMS, or WhatsApp
  • Send marketing communications where you have consented. You may opt out at any time.
  • Improve our website and user experience
  • Comply with applicable legal obligations

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, measure advertising performance, and remember your preferences. You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

  • Service providers who help us operate our website, process payments, deliver orders, and measure advertising performance
  • Government authorities or legal entities when required by applicable law

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment card data is handled entirely by our payment provider and is not stored on our systems.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.

7. Your Rights

You may have the right to access your personal information, request correction of inaccurate or incomplete information, request deletion where legally permitted, withdraw consent to marketing communications, and object to certain types of processing. To exercise these rights, contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised "Last updated" date. Your continued use of the website after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

EssentialsX
Email: info@essentialsx.shop
Phone: +20 108 009 6600
Address: 36 Makram Ebeid Street, Nasr City, Cairo, Egypt